Terms & Conditions

Booking and confirmation

An enquiry is not a booking. Your journey is confirmed only once we have issued a written quotation and you have accepted it. The confirmation states the vehicle category, the route, the date and time, and everything included in the fare.

Vehicle categories are confirmed at booking. A specific model or registration can be requested and is subject to availability on the day.

Pricing

Every quotation is itemised. It states the base fare, the kilometres included, and the treatment of tolls, parking, interstate permits, driver allowance and any night charge.

Nothing is added afterwards unless you change the itinerary during the trip — for example additional stops, extra kilometres or extended waiting. Any such change is charged at the rates already stated in your quotation.

Payment

We accept UPI, bank transfer, and cash. Standard bookings are settled at the end of the journey. Weddings, multi-day group itineraries and peak-season pilgrimage travel carry a confirmation advance, which is stated in the quotation.

Corporate accounts can be set up with consolidated monthly invoicing and full GST documentation.

Cancellation

Standard bookings may be cancelled free of charge up to six hours before the scheduled pickup. Cancellations inside that window may be charged to cover the vehicle and chauffeur already committed.

Wedding, event and multi-day group bookings follow the specific cancellation terms stated in your written quotation, because vehicles for those dates are held exclusively for you.

Waiting time

Airport transfers include complimentary waiting of 60 minutes from actual landing for international arrivals and 45 minutes for domestic. Because we track your flight, delays do not consume that allowance.

For all other pickups, and for waiting-and-return arrangements, waiting hours and the hourly rate beyond them are agreed in advance and stated in the quotation.

Driver duty hours

Standard driver duty hours are generally 8:00 AM to 7:00 PM, excluding airport arrivals and pickups. Additional charges may apply for hours outside this window.

Peak and festive periods

During peak and festive periods — such as Pooja, Diwali, Christmas, New Year and other holidays — regular rates may not apply.

Your responsibilities

Please give accurate pickup details, contact numbers and flight information — most delays we see come from an incorrect number or terminal. Passengers must wear seat belts, and the chauffeur may decline to carry more passengers or luggage than the vehicle is permitted to take.

Passengers are expected to behave respectfully towards the chauffeur and follow applicable safety instructions during the journey.

Smoking and alcohol consumption are not permitted in our vehicles. Damage caused to a vehicle by passengers, including additional cleaning required because of vomiting, spills or other mess, will be chargeable.

Our responsibilities and limits

We will provide the vehicle category booked, a licensed chauffeur, and the service described in your confirmation. Every vehicle carries commercial insurance, a current fitness certificate and the permits required for the route.

We are not responsible for delays or service interruptions caused by circumstances beyond our control, including government restrictions, strikes, traffic, road closures, technical issues, adverse weather or natural calamities.

Information provided on our website is for general guidance. Customers are responsible for confirming that the selected service meets their travel requirements before booking.

Please check the vehicle for personal belongings at the end of your journey. We will make reasonable efforts to return items left behind but cannot accept responsibility for them.

Reporting a concern

Any concerns regarding the driver, vehicle or service should be reported to our team immediately so that we can look into the matter and take appropriate action.

Website use

Unauthorised access, hacking, fraud, manipulation or misuse of this website is strictly prohibited and may lead to legal action.

Fares

All fares and charges are quoted in Indian Rupees (INR).

Contact

Questions about these terms can be sent to book@bookkeralataxi.com, or call +91 70122 15775.